Help Center
Find quick answers to your questions about Skyfall security, our protocols and our services.
What is the Skyfall Protocol?
The Skyfall Protocol is a sovereign hardware cybersecurity solution. Unlike software antivirus programs, it is a physical Sentinel Box that sits between your network and the internet. When a critical threat is detected by our AI, it can physically isolate your infrastructure in under 10 minutes, preventing any data exfiltration or ransomware propagation.
Who is Skyfall Protection designed for?
We protect any organization concerned about the confidentiality of its data: from freelancers and professionals (Lawyers, Accountants) to SMBs, all the way to large enterprises. Our plans are tailored by number of users and required service level (Solo, Business, Enterprise).
How does the Sentinel Box work?
The Sentinel Box analyzes incoming and outgoing network traffic in real time using behavioral AI. It does not store your data but detects anomalies (intrusion attempts, suspicious massive data flows to foreign destinations). If an attack signature is confirmed, it activates the instant disconnection protocol.
Is the installation complex?
No, the solution is designed to be Plug & Play. You receive the box pre-configured. Simply connect it between your internet router and your switch/local network. The operation takes about 15 minutes. For complex architectures (Business/Enterprise), a dedicated expert assists you with the deployment.
Where is my data hosted?
Skyfall is a 100% sovereign French solution. Your reports and logs are processed locally or on our secure servers located exclusively in France. No sensitive data passes through foreign servers (outside European jurisdiction).
What is the difference between the plans?
The SOLO plan (49€/month) is for 1 user/1 site. The BUSINESS plan (119€/month) covers up to 50 users and includes up to 3 Sentinel Boxes and priority support. The ENTERPRISE plan (199€/month) allows unlimited Box deployment for 150 users with a guaranteed SLA.
Is there a commitment period?
Our monthly plans are commitment-free. You can cancel at any time. If you opt for annual billing, you benefit from a significant discount (-20€/month), with a 12-month commitment.
What is the support response time?
For emergencies (suspected cyberattack), our direct line is available 24/7 with a guaranteed response in under 15 minutes for Business and Enterprise plans. For standard technical support, we respond within 24 business hours.
Is the solution GDPR compliant?
Yes, fully. Skyfall Protection was designed from the outset (Privacy by Design) to comply with the GDPR. We do not collect personal data from traffic, only technical anomaly metadata necessary for security.
What happens in the event of a real attack?
As soon as an intrusion or massive data exfiltration is confirmed, the Sentinel Box physically cuts the internet connection. Your local network continues to operate, but the attacker is cut off from the outside. A critical alert is simultaneously sent to you and to our control center to initiate remediation.
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